Chuck Hindermyer

Technologist
From Pittsburgh, Pennsylvania

About me

Ever since I built my first computer, I've been hooked on technology. All of it. From building to breaking, from designing to development, from networking a couple of computers to playing in the cloud...I enjoy technology. I cannot get enough of it and learning about what's new.I believe that video gaming is a catylist for many in this industry and certainly is true about me. I was involved playing computer games competitively in high school; traveling around the country and had the oppurtunity to meet people in various fields of the information technology industry. My involvement in the competitive gaming community whatWhen I am not working or have a controller in my hands I am spending time with my beautiful family. I have 2 lovely daughters (Charlee & Tessa) and an amazing wife (Hali). We love spending time outdoors as well as our couch-time watching movies. In my free time, I love to cook and BBQ. My smoker likes to make wonderful things.And by the way...I also made this website.

IT Certifications

- CompTIA Network+ (Certificate #COMP001004195697)
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Professional
- Microsoft Certified Technology Specialist (Windows 7, Configuration)

Technical Skills

- Telco Equipment/software: TL1, NMA, TIRKS, Fujitsu Flashwave 4100/9500/CDS, Alcatel-Lucent DMX, Tellabs DACS 3/DACS 4, Canoga Perkins, Tellabs 7100, Alcatel 7450, Cisco 6509/ASR 9912
- OS: Windows 2000/XP/Vista/7/10, Windows Server 2000/2003/2008, Ubuntu, Red Hat 5
- Client Software: Microsoft Office (Word, Excel, Powerpoint, Outlook, Access), Adobe Creative Suite 5
- Remote Support: GoToAssist, LogMeIn, TeamViewer, Remote Desktop
- Messaging: Exchange 2003/2008
- Network: Cisco IOS and Sonicwall, VPN
- Virtualization: VMWare Player, VMWare Server, Citrix XenServer
- Other Technologies: Google Apps, HP Proliant Servers, countless telecom web systems, Symantec (AV, Ghost and Backup), Active Directory, WSUS, IPSec, PKI infrastructure

Skills List

  • Using Meters

  • TIRKS-COT,CSA,NSC,NT

  • Access Guardian

  • Access Services: T 1's

  • Telecom systems & equipme

  • Digital Loop Carrier + eq

  • Multiplexers

  • Digital Transport Technol

  • Data and Video Technology

  • ISDN Technology

  • High Capacity Data Circui

  • Access Services: PRI

  • ISDN Basic Rate

  • Control Office Testing

  • Lans

  • LAN Connectivity Configuration

  • SONET Technology Concepts

  • ISDN Primary/Basic Interf

  • Message Trunk Concepts

  • Switch Maintenance

  • Internet/Email

  • Digital Technology Concep

  • Analog&Digital Multiplexe

  • Visio

  • Customer Service - FCSA

  • DS0/DS1/DS3 Design

  • IVAPP

  • Fiber Optics Technology

  • Electrical Technology

  • Fiber Optic Sys Concepts

  • Voice Switching Tech

  • Asynchronous Transfer Mod

  • Networking Software

  • X.25 Protocol

  • LAN/WAN Ntwk Concepts

  • TCP/IP/orX.25/orX.75 Prot

  • Unix

  • PC Skills

Work History

Switch Equipment Technician (Telco Tester)

Presently since 09/28/2014
Verizon
Pittsburgh, PASpecial Circuits - High-Bandwidth Provisioning & Maintenance
- Troubleshoot & provision Analog, DS1, DS3, SONET, DWDM, GPON & Ethernet (VZON/TLS/Metro) circuits for Verizon's wholesale, government, & retail customers.
- Interpret service orders, work authorizations, center office drawings, engineering diagrams.
- Dark fiber (5G) Point-Of-Connect in PA/DE OCC organization.
- Provide classroom/on-the-floor training and development of associates.
- Creation of google drive database of reference materials.

Fiber Support Analyst (FiOS Technical Support)

5/15/2011 to 09/28/2014
Verizon
Pittsburgh, PAFSC FiOS Technical Support
- Troubleshoot and resolve customer issues with FIOS service.
- Interact with technical staff to troubleshoot slow and degrading internet speed.
- Monitor and report Field Tech work status and backload.
- Manage call center weekend operations including directing and supervising a staff of 25-30 agents.
- Mentored low performing agents to improve performance standards.
- Developed a training module for use as refresher enforcement.
- Presented module to upper management via a Power Point presentation.
- Worked with field technicians to solve customer premise issues.
- Worked with contractors and other companies to solve customer and systems issues.
Special Projects:
- Created training videos nationally for fiber technical support.
- Monitored call times for the center.
- Traveled and trained other associates (Turned over a copper center in Wilkes-Barre, PA).

eSports Resume/History

Game Lead (Corporate esports association)

National corporate game league manager.

Gaming Convention Organizer & Tournament Manager (TheGXL)

Have promoted, administered, and managed many large-scale conventions (TheGXL, TooManyGames, Alienware Arena, PAX PennyArcade Expo) in regards to competitive video gaming (eSports). Promoted, administered, and managed several online events as well.

Production/Community Manager (SourceRadio/themovievault.net)

Managed and handled production of eSports gaming locally and online. Duties ranged from but not limited to: managing the online gaming communities, to broadcasting/producing eSports games/matches between teams (content), collaborated with league organizations and other game influencers.

Battle Empire

Community Manager

CSS Events

Owner/Tournament Manager. Counterstrike: Source tournament community.

Competitive Gaming (eSports)

Traveled around the country participating in competitive video game tournaments. Played for multiple teams at many different venues. Games played: Unreal Tournament 2004 & Counterstrike.

Contact me

Projects

Verizon Slack Tech Tools (2021)

- Created a suite of workflows to access contact lists and job docs.

Verizon Slack Assist Project (2021)

- Created a support ticket system for assisting fellow coworkers regarding circuit testing in the specials group. Along with streamlining the support process, it also identifies system issues along with training needs.

Verizon Associate Trainer (2019)

- Created and presented telecom trainings for training. Provided classroom & on-the-floor training.

Verizon 5G Test Results Google Form (2018)

- Built a google form for use in collecting fiber testing results for new 5G/dark fiber service orders. It was in use before there was any official systems that could. Still in use today for PADE 2021.

Verizon VSC Tech Help Videos (2012)

- Worked on a collection of technical support help videos which were hosted company wide. Duties included video editing and as an in-video actor.

SourceRadio (2007)

- Managed and handled production of eSports gaming on the internet and online.

TheGXL Tournament Portal (2006)

- Developed a tournament website to help manage and facilitate the running of pc gaming tournaments at a gaming conventions.